Client’s Need:

A multinational organization was seeking a partner to evaluate its business processes. The client’s goal was to advance operational efficiency and employee productivity through a comprehensive examination of process consistency, demand prioritization and employee incentivization schemes. In parallel, the client sought insights into the most favorable organizational structure including clear role descriptions and responsibilities aligned with the organization’s performance goals.

 

Axxum Consulting Approach:

Axxum Consulting began by standardizing and streamlining operational processes through a thorough review of existing documentation, shadowing and interviewing employees and mapping out current procedures. Improvement recommendations resulted in an Axxum facilitated multi-day leader workshop to develop and launch an organization-wide transformation plan. The plan included initiatives across five key workstreams: Process, Technology, Reporting, Employee and Compliance. Our consultants also reviewed and analyzed the organization’s structure, documenting roles and responsibilities and linking key performance indicators to organizational metrics and incentive schemes.

 

Outcomes:

The engagement led to the standardization and documentation of enhanced operational processes, driving an improvement in operational efficiency and employee productivity within the business. A comprehensive transformation program was developed and launched, providing clear milestones, tasks, timelines and owners for each initiative. Additionally, the employee incentive program was aligned to clear metrics and Roles & Responsibilities charts were created, outlining key roles, responsibilities, competencies and KPIs, resulting in improved organizational outcomes and employee performance.